An Apple customer had her iPhone’s screen shatter, so she sent it to iResQ to be repaired. IResQ have a refund policy if the repiar isn’t done quickly enough, which it wasn’t in this case. So iResQ agreed that the customer is entitled to a refund, byut then refuises to give her one unless she removes a blog post criticising them:
After some excessive “fact-checking” on their part, iResQ removed the diagnostic fee and overnight shipping charges from the bill, but not the cost to actually repair my phone. I agreed, finally, because it was obvious that this was the closest thing to customer service they were willing to provide. However, even though I already expect piss-poor customer service from iResQ, today they’ve exceeded my expectations. Today iResQ threatened to “rescind the refunds” UNLESS I REMOVED MY BLOG POST.
(See also Boing Boing)